Refund Policy
Last updated: March 17, 2026
30-day refund window
We offer a 30-day refund window for portal-access purchases made through Video Templates Pro. This policy applies to the current offer: authenticated portal access to previews, bundle scopes, and AI tool entry points.
When refunds apply
- You purchased access in error and contacted us promptly.
- The portal access materially differed from the offer described on the site.
- You no longer wish to keep the purchase within 30 days of the transaction date.
How to request a refund
- 1. Contact support by email at support@viraledit.net or by phone at +44-746-228-8167.
- 2. Share the purchase email, approximate purchase date, and any details that help us identify the order.
- 3. We will confirm receipt of your request and review it as quickly as possible.
Important notes
- The current offer is portal access only; it is not a downloadable digital-file product.
- Approved refunds are returned to the original payment method.
- Processing times can vary depending on your financial institution.
Contact
Phone: +44-746-228-8167
Email: support@viraledit.net
Address: flat 4, 90 Wigmore Street, London, W1U 3RD, United Kingdom
Hours: Monday to Friday, 9 AM - 5 PM EST