Refund Policy

Last updated: March 17, 2026

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30-day refund window

We offer a 30-day refund window for portal-access purchases made through Video Templates Pro. This policy applies to the current offer: authenticated portal access to previews, bundle scopes, and AI tool entry points.

When refunds apply

  • You purchased access in error and contacted us promptly.
  • The portal access materially differed from the offer described on the site.
  • You no longer wish to keep the purchase within 30 days of the transaction date.

How to request a refund

  1. 1. Contact support by email at support@viraledit.net or by phone at +44-746-228-8167.
  2. 2. Share the purchase email, approximate purchase date, and any details that help us identify the order.
  3. 3. We will confirm receipt of your request and review it as quickly as possible.

Important notes

  • The current offer is portal access only; it is not a downloadable digital-file product.
  • Approved refunds are returned to the original payment method.
  • Processing times can vary depending on your financial institution.

Contact

Phone: +44-746-228-8167

Email: support@viraledit.net

Address: flat 4, 90 Wigmore Street, London, W1U 3RD, United Kingdom

Hours: Monday to Friday, 9 AM - 5 PM EST