Help Center
Support for portal access, refunds, privacy, and billing questions.
Email Support
support@viraledit.net
We reply as quickly as possible during business hours.
How access works
Send us a message
Frequently asked questions
How do I access the portal after purchase?
Your purchase unlocks the authenticated Video Templates Pro portal. Inside the portal you browse a curated catalog of CapCut templates — every entry has an Open in CapCut button that launches the template directly in the CapCut app.
Will template files be sent to me by email?
Templates open in the CapCut app — click Open in CapCut on any catalog entry, swap the placeholder clips for yours in the CapCut editor, and export.
Do I need to pay more for each preview I open?
Prices shown in EUR apply to the specific portal offer displayed. The main creator portal pass is a one-time purchase, while bundles and AI tools show their own separate EUR pricing when listed.
Can I print, export, or download the templates?
There’s nothing to print or export from our portal — the editing happens inside the CapCut app, where you save the finished video to your camera roll.
How do refunds and order review requests work?
You can request a refund within 30 days of purchase. The main portal pass does not auto-renew, so there is no recurring subscription to cancel in the current release.